Our company decided to subscribe to streamyx offered by Telekom Malaysia to enhance our business operation. After installation, we are experienced recurring connection problem and this had disrupted our business dealings.
We raised our complaints and they accused us that our computers may have the necessary features or may have some technical problems. Ironically, having said that we discovered that we will be automatic connection again after awhile. They could have plucked or unplucked some magical cords their end without our knowing.
We seriously considering to terminate their service and was wondering whether they have any right to impose any penalty charges for their poor service.
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